Frequently Asked Questions (FAQ)

General Questions

Q1: What does your business specialize in?

A1: We specialize in custom 3D printing services. We can bring your ideas to life, whether you have a pre-existing design or need help with the design process.

Q2: Do you have a physical store?

A2: We are an online-only business.

Q3: What are your business hours?

A3: We are available to answer inquiries and process orders from 10 AM to 7 PM, Monday through Friday.

Ordering

Q4: How can I place an order?

A4: You can place an order by contacting us through the contact form on our website or by emailing us directly at mattscustom3dprints@gmail.com. We'll discuss your project, provide a quote, and upon agreement, send you an invoice through PayPal.

Q5: What payment methods do you accept?

A5: We accept payments securely through PayPal.

Q6: Can I customize my 3D printed product?

A6: Absolutely! We encourage customization. You can choose from various colors, materials, and sizes to create your ideal product. We're happy to discuss your specific needs and preferences.

Shipping

Q7: What shipping methods are available?

A7: We ship orders using UPS, FedEx, and USPS. The best option for your order will be determined based on your location and the size/weight of the package.

Q8: Do you ship internationally?

A8: Yes, we offer international shipping. An additional fee of $15 plus the cost of shipping will be applied to international orders.

Q9: How long will it take to receive my order?

A9: Orders typically ship within 1 to 2 business weeks after payment is processed. We also offer expedited shipping options: 1 business week for $10 extra, or 1 to 3 business days for $20 extra.

Q10: Can I track my order?

A10: Yes, once your order ships, you will receive an email notification with a tracking number.

Returns and Exchanges

Q11: What is your return policy?

A11: Since all items are custom-made, we generally don't accept returns. However, we will gladly offer an exchange if you received the wrong item, the wrong color, size, or quantity, or if your item was damaged in shipping.

Q12: What if my item arrives damaged?

A12: Please contact us by email at mattscustom3dprints@gmail.com within 7 business days of receiving your order. To process your claim, we'll need photos of the damaged item, the original packaging material, and the shipping box. Please also include your name, order number, and a description of the damage.

Q13: Are all items non-returnable?

A13: All custom-made items are non-returnable except in cases where the item is incorrect or damaged in transit.

3D Printing Services

Q14: What 3D printing materials and colors do you offer?

A14: We offer a variety of materials, including PLA, ABS, ASA, and PETG. These materials are available in several colors: white, black, silver, yellow, red, blue, green, burnt titanium, and rose quartz.

Q15: How long does it take to complete a 3D printing order?

A15: Most 3D printing orders are completed and shipped within 1 to 2 business weeks.

Customer Support

Q16: How can I contact you for help?

A16: You can reach us by email at mattscustom3dprints@gmail.com or by using the contact form on our website.

Q17: What information should I include when contacting support?

A17: To help us assist you efficiently, please provide your full name, order number (if applicable), and a detailed description of your question or issue.